A landside greeting after border formalities, followed by an agreed transfer. Share your destination, group size and luggage so the vehicle can be considered.
A driver transfer begins landside, after immigration, baggage collection and customs. Your booking confirmation provides the agreed meeting instructions and contact details. A driver transfer does not include an aircraft-gate greeting.
Is airport assistance included in a transfer?
No. Airport-representative assistance is a separate enquiry, subject to confirmed scope, access and availability. Immigration and customs checks still apply. We do not promise priority processing or a particular clearance time.
Are visa, declaration and tourist-levy payments the same?
No. A visa concerns your permission to enter and stay. All Indonesia is a free arrival declaration. The applicable Bali tourist levy is separate again. These are distinct from any driver, airport-assistance or concierge charges.
Can you help a family travelling with children?
Tell us the number of adults and children, luggage and any child-seat requirements. Availability, seating and any additional arrangements are confirmed before booking. Each traveller must meet the applicable entry requirements.
What if my flight changes or I cannot find the driver?
Use the contact and meeting instructions in your booking confirmation and share the updated flight details. If you cannot locate your driver, remain in the agreed landside area and contact the booking contact or our business WhatsApp. Waiting and change terms are agreed with your booking.
Do I need membership, and does this form book my arrival?
No membership is required to enquire. This form starts a conversation; it does not confirm a reservation or take payment. We agree the service, availability, price and applicable terms with you before a booking is made.