LVM offers unparalleled guarantees in Bali, regarding occupancy rates and the reception and follow-up of its LOV Members. We commit in writing, upon signing our loyalty contract, to do everything possible to ensure that the property you entrust to us for short, medium, or long-term rental management receives unique and personalized treatment, optimizing the quality of your income by maximizing your returns continuously. In addition to the fact that our LOV Members benefit from concierge service and all-in-one services included in the rental package and duration of stay (see LVM services), they can also request an extension of services with all the additional options offered by LVM and 'The LOV Angels.' This comprehensive formula is innovative in Bali and allows you to benefit from a reputation for unique and high-performing services, as well as loyalty from our "LOV Members network." To date, we have achieved 100% satisfaction with a 92% return rate from our guests visiting Bali in the past five years (excluding the global pandemic period).

With LVM, by choosing our "All-in" package, we guarantee an average occupancy rate of 70%* throughout the year, regardless of the season, which is unique on the island of Bali. This guarantee is made possible through VIVO ASIA GROUP and its extensive global network of VIP connections. It is clearly stated in the LVM loyalty contract that if the guaranteed occupancy rate is not met for a period of more than two consecutive months and two weeks, LVM commits to providing you with the following two months free of charge, without any restrictions on our services and general provisions.

*Excluding exceptional events such as terrorist attacks, global, regional, or local pandemics, significant climatic events, wars, rebellions, and demonstrations.

The qualitative and long-term management of a rental and seasonal property can be summarized as follows: Regular maintenance and cleaning of the property. Repairs and maintenance to address common issues. 24/7 emergency services for critical situations. Monitoring and maintenance of equipment and outdoor spaces. Management of utility contracts and waste disposal. Continuous and on-demand communication with guests and responsive customer service, 24/7. Regular maintenance reports for the owner, monthly and weekly upon request. Management of qualified suppliers for specialized work, ongoing.

These comprehensive services ensure that the property is well-maintained, problems are quickly resolved, and LOV Members benefit from a high-quality environment. Supported by: Regular property inspections to identify potential issues, ongoing. Coordination of specialized repair and maintenance services (plumbing, electrical, etc.), ongoing. Handling LOV Members' requests and following up on their resolutions. Monitoring property security and installing security devices if necessary, 24/7. Management of property renovation or improvement projects. Preparing the property for new guests, including necessary cleaning and repairs, 24/7. These additional services enable comprehensive property management, ensuring the satisfaction of owners and our guests.

LVM communication and promotion offer a range of services to effectively market and promote your rental property. The services we provide include: Development of a personalized marketing strategy for potential LOV Members. Creation and management of an attractive and user-friendly website to showcase the property (available upon request, not included in the cost of our comprehensive package). Search engine optimization (SEO) to enhance the online visibility of the property. Management of social media platforms to promote the property and engage with our LOV Members. Creation of engaging content such as high-quality descriptions, photos, and videos to highlight the property.

Targeted advertising campaigns on online and offline platforms to reach a wide audience of potential LOV Members. Handling inquiries and property visits. Tracking marketing performance and generating reports to assess campaign effectiveness. Guidance on pricing and rental revenue optimization. Responsive customer service to address questions and concerns of potential tenants. By choosing LVM, owners can benefit from a strong online presence, increased visibility, and effective marketing of their investment, ultimately maximizing occupancy rates and profitability, which is both yours and our priority!

It goes without saying that for any reservation (planned and arranged by you), as the owner, you have the freedom to use the property for personal purposes or private engagements without any charges. This grants you a reduction in our commercial promotion costs for the respective period. (Please refer to the contract for detailed annotations.)

By choosing LVM, owners can benefit from a strong online presence, increased visibility, and effective marketing of their investment, ultimately maximizing occupancy rates and profitability, which is both yours and our priority!